1. Introduction
GovSynth ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use the GovSynth platform (the "Service").
This Policy applies to information processed in connection with the Service and should be read alongside the GovSynth Terms of Service.
2. Information We Collect
We collect the following categories of information:
Account Information
Name, email address, organization, and account credentials
Customer Data
Business and operational data submitted to the Service, including pipeline data, customer records, workforce information, and related content
Usage Information
Log data, device information, and interaction data related to use of the Service
Communications
Support requests, feedback, and correspondence with Company
3. How We Use Information
We use information to:
- Provide, operate, and maintain the Service
- Authenticate users and manage accounts
- Process transactions and communicate with you
- Monitor usage, performance, and security
- Detect, prevent, and respond to security or fraud risks
- Improve Service functionality and user experience
We do not use Customer Data for advertising purposes.
4. AI and Automated Processing
The Service may include features that process information using automated or machine-assisted methods.
You acknowledge:
- Outputs generated by the Service may be derived from automated processing of Customer Data
- Such outputs are generated to support analysis and workflow, and are not independently verified for accuracy
Company does not use Customer Data to train generalized AI models or share such data externally without explicit written permission.
5. Data Sharing and Disclosure
We do not sell Customer Data or personal information.
We may share information:
- With service providers that support operation of the Service (e.g., hosting, infrastructure, support), subject to confidentiality obligations
- As required by law, regulation, or legal process
- To protect the rights, security, or integrity of the Service or Company
6. Data Security
We implement administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.
However, no system can be guaranteed to be fully secure, and Customer is responsible for appropriate use of the Service.
7. Data Retention
We retain information for as long as necessary to:
- Provide the Service
- Comply with legal obligations
- Resolve disputes and enforce agreements
Customer may request deletion of Customer Data, subject to operational and legal requirements.
8. Customer Responsibilities and Data Sensitivity
Customer is responsible for determining what data is submitted to the Service.
The Service is not represented as compliant with specific regulatory frameworks (e.g., CMMC, FedRAMP) unless explicitly agreed in writing.
Customer should not submit Controlled Unclassified Information (CUI) or other sensitive regulated data unless such use is expressly authorized.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain sessions and authentication
- Analyze usage and improve performance
You may control cookie preferences through your browser settings.
10. Third-Party Services
The Service may integrate with or link to third-party services.
Company is not responsible for the privacy practices of those third parties. Use of third-party services is subject to their respective policies.
11. Your Privacy Rights
Depending on your location, you may have rights including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of data
- Restriction or objection to processing
- Data portability
Requests may be submitted via the contact information below.
12. International and Regulatory Considerations
If you are located outside the United States, you acknowledge that information may be processed in the United States or other jurisdictions.
Company will apply reasonable safeguards consistent with applicable data protection requirements.
13. Children's Privacy
The Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
14. Changes to This Policy
We may update this Privacy Policy from time to time.
Material updates will be communicated via the Service or through direct notification. Continued use constitutes acceptance of the updated Policy.